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If you have a leaking pipe in Dublin or water storage tank in your holiday home in the West of Ireland that has caused damage, it’s important to take immediate action to minimise further damage and address the issue effectively. Clearly, our advice is going to be that you contact OMC Claims and engage us to manage and negotiate the insurance claim that is likely to arise from the incident.

Otherwise, here are some key pointers as to what you should do when you find a leaking pipe or tank in your home:

1. It May Sound Obvious But…Turn Off the Water Supply:
   – Locate the main water shut-off valve in your home and turn it off to stop the flow of water and prevent any additional leakage.
   – If the leaking pipe has its own shut-off valve, you can also close that to stop the water flow specifically to that pipe.

2. Assess the Damage:
   – Inspect the affected area to assess the extent of the damage caused by the leaking pipe.
   – Look for signs of water damage, such as wet walls, ceilings, flooring, or belongings.
   – Take photos or videos of the damage for documentation purposes, as this may be required for insurance claim purposes.

3. Address Immediate Safety Concerns:
   – If there are electrical outlets, appliances, or wiring in the affected area, exercise caution and ensure they are not exposed to water. If necessary, turn off the electricity to the affected area at the circuit breaker.

4. Call a Professional Plumber:
   – Contact a licensed plumber or plumbing service to inspect and repair the leaking pipe.
   – Explain the situation and provide details about the type and location of the leak.
   – If you are unable to reach a plumber immediately, consider shutting off the water supply to the affected area only, if possible, to mitigate further leakage.

5. Mitigate Water Damage:
   – If there is standing water or excessive moisture, use towels, mops, or a wet/dry vacuum to remove the water.
   – Place buckets or containers under the leaking pipe to collect any dripping water.
   – Open windows and use fans or dehumidifiers to improve ventilation and aid in drying out the affected area.

6. Remove Damaged Items:
   – If any furniture, belongings, or other items are in the path of the leaking water or have been damaged, move them to a dry area to prevent further damage or mould growth.
   – Take photos or make a list of damaged items for the purposes of proving & supporting the insurance claim.

7. Contact OMC Claims and/or Contact Your Insurance Broker:
   – We will then notify your insurance company about the situation, providing details of the leaking pipe and resulting damage.
   – We will liaise with your Insurers or their representatives, appraise them of the cause and the extent of the loss, to negotiate the best possible terms in respect of the outcome.

8. Make Temporary Repairs:
   – If there are visible cracks or small holes causing the leak, you can consider using pipe sealant, epoxy, or waterproof tape as a temporary fix until the plumber arrives.
   – However, it’s important to note that these are temporary measures, and the permanent repair should be carried out by a professional plumber.

Seamus O’Donohoe, OMC Claims, BSc Hons Valuation Surveying, Dip CII, Dip LA

Not every escape of water or burst or leaking pipe or tank will be dramatic enough or damaging enough to justify making an insurance claim.

Nevertheless, call us on 1800 29 39 40 for expert no-obligation advice and we can help you decide whether you want to proceed with a claim and utilise our experience as Loss Assessors to achieve the maximum legitimate pay-out.

OMC Claims are on your side.