Complaints and Data Privacy

Data Privacy

We will use any personal information and data for the purposes of processing your Insurance Claim. 

OMC Claims needs Customer Data in order to provide the Services you have engaged us to provide. If you do not provide the Customer Data, then we will be unable to provide the Services you have requested. We will not collect any Personal Data from you that we do not need in order to provide and oversee the Services we have agreed to provide you with.

We use your information to provide and improve the Services we provide. We will only process your Personal Data where we have a legal basis to do so. In general, our legal basis for processing your Personal Data will be in furtherance of the contract(s) that we have with you and/or where you have provided your consent.

Such data may also be used for OMC Claims Owens McCarthy’s internal Management Information System. Consent is our ‘LEGAL BASIS’ to process data consisting of data necessary for the performance of the Insurance Contract/Policy; in every case, the provision of personal data in the context of insurance claims will be a contractual requirement, outside of which the policy will-not or cannot operate. We do not process sensitive data.

Data is kept for period of time necessary to bring the insurance claim to a successful conclusion and thereafter for 6 years, per the provisions of the Central Bank’s Consumer Protection Code.

As a data subject, you have the following rights under Data Protection Legislation and we, as data controller in respect of Customer Data, will comply with such rights in respect of Customer Data:

  • the right of access to Personal Data relating to you;
  • the right to correct any mistakes in your Personal Data;
  • rights in relation to automated decision taking;
  • the right to restrict or prevent your Personal Data being processed;
  • the right to have your Personal Data ported to another data controller;
  • the right to erasure; and
  • the right to complain to the DPC if you believe we have not handled your Personal Data in accordance with Data Protection Legislation.

Withdrawal of consent

If you no longer consent to our processing of Customer Data (in respect of any matter referred to in this Privacy Policy as requiring your consent), you may request that we cease such processing by contacting us via the ‘How To Contact Us’ facility. Please note that if you withdraw your consent to such processing, it may not be possible for us to provide all/part of the Services to you.

You, as the Data Subject have a right to access your data. You have the right to ensure that the data we maintain in your behalf is accurate and that errors are corrected. You have the right to instruct us in relation to the portability of your data; to the restriction of processing of the data; and to object to the processing of the data.

You have the right to complain to the Data Protection Commissioner in respect of any aspect of your data and our processing/retention thereof.

We do not process or retain your data in the context of automated decision-making.

Any requests or queries in relation to your data should be addressed to: Operations Director, OMC Claims Owens McCarthy, Library Place, Town Centre, Killorglin, Co. Kerry.

In order to successfully handle your claim, we may share information relating to your insurance claim any/all of the following:

Your Insurance Broker/Agent
Your Solicitor; Engineer; Surveyor; Architect; Building Contractor
Any other person appointed by you to represent your interests

Complaints

We are Regulated by the Central Bank of Ireland. We are subject to the provisions of the Central Bank of Ireland’s Consumer Protection Code.

We take all complaints seriously. We have a written procedure that determines how we investigate and respond-to complaints. Where you believe that issues have arisen which give cause for concern or complaint we would ask that you bring them to our attention without delay at:

Managing Director, OMC Claims Owens McCarthy, Town Centre, Killorglin, Co. Kerry.

Your complaint will be recorded and we will respond to you within five business days, in writing, to acknowledge your complaint.

Following a thorough review and investigation, we will write to you within twenty business days advising you of our conclusion.

Testimonials

I woke up one morning to be greeted with a substantial amount of water which had come from the hot water tank which was after bursting. It caused a terrible amount of damage. I knew it would be a big job to sort out and would take a lot of back and forth with my insurance company. A friend recommended I contact Owens McCarthy, so I did. Shortly after making contact, their assessor, Brian Monaghan, called to my house to inspect the damage. The personable and prompt service provided by Owens McCarthy is commendable and after the first inspection with Brian, I knew things were on the right track. Everything was handled smoothly and swiftly. I had lots of questions which Brian always endeavoured to answer and nothing was ever any trouble. Knowing that someone as experienced as Brian was in my corner put my mind at ease from the get-go and it took away the panic of having to deal with it myself. We got a great result in the end and that is down to the team at Owens McCarthy.
Jerome Linnane, Kerry.
Jerome Linnane, Kerry.
We recently had to call on the services of Owens McCarthy and company to handle our insurance claim. We had a leak under our kitchen sink, which in turn caused great damage to our tiled floors and kitchen units. We had the Expertise help and advice from Patrick Cox who helped us all the way. It was our very first time having to claim from our House Insurance and with Patrick's help and support, everything went smoothly. It honestly, makes such a difference to have the reliability of proper advice and guidance, which we had 100%.
Bernice and Joe Allen, Co. Cork
Bernice and Joe Allen, Co. Cork
I have dealt with Eoin McSwiney of Owens McCarthy on a number of matters over the years. I have always found Eoin to be very professional, good to deal with and have been very happy with the final outcome on each occasion. I have and would again recommend Eoin and his company to anyone in need of their services.
Ger Harte, Harte’s SPAR, Courtyard Bar, Clonakilty, Co. Cork
Ger Harte, Harte’s SPAR, Courtyard Bar, Clonakilty, Co. Cork
I own a holiday home in Kenmare and have recently experienced substantial water damage to my property, and my broker suggested I contact Eoin McSwiney, to deal with my insurance claim. Throughout the whole process, Eoin has proved to be extremely helpful and efficient, and as I live in the UK, has kept me in touch through the process. He responded very quickly to assess the damage, and managed the claim to a successful conclusion, thus limiting my need to have any dialogue with the Insurer. I would therefore have no hesitation in recommending him to act on your behalf.
Chris Fagan, UK/Co. Kerry
Chris Fagan, UK/Co. Kerry
Owens McCarthy have handled a number of claims over the years and I have never been let down by Seamus and his colleagues. They are professional, courteous and know how to get the job done well and without delays. I always felt fully informed of how the things were progressing. They answered my questions and took the stress of dealing with the insurers away. Over the years I have referred friends and colleagues to Owens McCarthy who all have had the same positive experience.
Tadhg Murphy, Sarsfield GAA
Tadhg Murphy, Sarsfield GAA