Complaints and Data Privacy

Data Privacy

We will use any personal information and data for the purposes of processing your Insurance Claim. 

OMC Claims needs Customer Data in order to provide the Services you have engaged us to provide. If you do not provide the Customer Data, then we will be unable to provide the Services you have requested. We will not collect any Personal Data from you that we do not need in order to provide and oversee the Services we have agreed to provide you with.

We use your information to provide and improve the Services we provide. We will only process your Personal Data where we have a legal basis to do so. In general, our legal basis for processing your Personal Data will be in furtherance of the contract(s) that we have with you and/or where you have provided your consent.

Such data may also be used for OMC Claims Owens McCarthy’s internal Management Information System. Consent is our ‘LEGAL BASIS’ to process data consisting of data necessary for the performance of the Insurance Contract/Policy; in every case, the provision of personal data in the context of insurance claims will be a contractual requirement, outside of which the policy will-not or cannot operate. We do not process sensitive data.

Data is kept for period of time necessary to bring the insurance claim to a successful conclusion and thereafter for 6 years, per the provisions of the Central Bank’s Consumer Protection Code.

As a data subject, you have the following rights under Data Protection Legislation and we, as data controller in respect of Customer Data, will comply with such rights in respect of Customer Data:

  • the right of access to Personal Data relating to you;
  • the right to correct any mistakes in your Personal Data;
  • rights in relation to automated decision taking;
  • the right to restrict or prevent your Personal Data being processed;
  • the right to have your Personal Data ported to another data controller;
  • the right to erasure; and
  • the right to complain to the DPC if you believe we have not handled your Personal Data in accordance with Data Protection Legislation.

Withdrawal of consent

If you no longer consent to our processing of Customer Data (in respect of any matter referred to in this Privacy Policy as requiring your consent), you may request that we cease such processing by contacting us via the ‘How To Contact Us’ facility. Please note that if you withdraw your consent to such processing, it may not be possible for us to provide all/part of the Services to you.

You, as the Data Subject have a right to access your data. You have the right to ensure that the data we maintain in your behalf is accurate and that errors are corrected. You have the right to instruct us in relation to the portability of your data; to the restriction of processing of the data; and to object to the processing of the data.

You have the right to complain to the Data Protection Commissioner in respect of any aspect of your data and our processing/retention thereof.

We do not process or retain your data in the context of automated decision-making.

Any requests or queries in relation to your data should be addressed to: Operations Director, OMC Claims Owens McCarthy, Library Place, Town Centre, Killorglin, Co. Kerry.

In order to successfully handle your claim, we may share information relating to your insurance claim any/all of the following:

Your Insurance Broker/Agent
Your Solicitor; Engineer; Surveyor; Architect; Building Contractor
Any other person appointed by you to represent your interests


We are Regulated by the Central Bank of Ireland. We are subject to the provisions of the Central Bank of Ireland’s Consumer Protection Code.

We take all complaints seriously. We have a written procedure that determines how we investigate and respond-to complaints. Where you believe that issues have arisen which give cause for concern or complaint we would ask that you bring them to our attention without delay at:

Managing Director, OMC Claims Owens McCarthy, Town Centre, Killorglin, Co. Kerry.

Your complaint will be recorded and we will respond to you within five business days, in writing, to acknowledge your complaint.

Following a thorough review and investigation, we will write to you within twenty business days advising you of our conclusion.