Why Dylan Recommends OMC Claims
Recently, I had the opportunity to sit down with Dylan Moir, a broker I’ve known for years and a trusted Account Manager at Dolmen Insurance Brokers, headquartered in Dublin. Over the years, we’ve both progressed in our careers in the insurance world, and it was great to reconnect. During our chat, we discussed life, our experiences in the insurance industry, and, most importantly, why Dylan chooses to refer his clients to OMC Claims. Here’s what he had to say:
What makes OMC Claims stand out, and why do you refer Dolmen clients to us?
“OMC Claims are the ‘Real Deal’ when it comes to claims handling. I confidently refer my clients—and even my own family members—to them because they consistently enhance the level of service that we offer at Dolmen Insurance Brokers. Some key reasons include:
- Their expertise in interpreting complex policy wordings and applying them to real-life claims situations.
- Their relentless advocacy for our clients, ensuring fair treatment from insurers and adjusters.
- The way they present claims is top-notch, with an emphasis on detailed, organized paperwork that leads to the best possible outcomes.
- They’re not afraid to take on complex, challenging claims and know exactly how to navigate negotiations with opposing loss adjusters.
- Their responsiveness is excellent. Rarely, if ever, do I need to chase them during a claim, which is extremely rare in this industry.”
Can you share a success story where OMC Claims made a real difference for a Dolmen client?
“One of my clients at Dolmen Insurance Brokers experienced a significant fire loss. Before I took over, the claim had stalled with another assessor. The situation was complex, and the client was growing increasingly frustrated. OMC Claims stepped in, met with the client, surveyed the premises, and provided clear guidance on the best approach to present the claim to insurers. Their expertise turned the situation around, and the client was thrilled not just with the improved settlement prospects but also with the exceptional customer service that OMC provided.”
How does OMC Claims handle things differently compared to other loss assessors, and why is that beneficial for Dolmen clients?
“OMC Claims takes a hands-on, proactive approach. They work closely with clients from the very start, ensuring that nothing is overlooked and that every opportunity to maximize the claim is pursued. For Dolmen Insurance Brokers clients, this means a smoother, less stressful experience and often better outcomes.”
What’s the main advantage for Dolmen clients working with OMC Claims versus managing a claim on their own?
“Working with a professional loss assessor like OMC Claims offers several key advantages: expert navigation through the claims process, comprehensive documentation, and strong negotiation with insurers. Clients benefit from their industry expertise, which often results in higher settlements and less stress. It allows my clients to focus on their business, while OMC handles the heavy lifting.”
What feedback have Dolmen clients shared about their experiences with OMC Claims?
“The feedback has been overwhelmingly positive. Clients regularly praise OMC Claims for their professionalism, responsiveness, and personal attention throughout the process. Many of them have told me how stress-free the experience was compared to claims they’ve handled on their own. This consistent positive feedback reassures me that I’m doing the right thing by continuing to recommend OMC Claims to all our clients at Dolmen Insurance Brokers.”
Over the years, my relationship with Dylan and the team at Dolmen Insurance Brokers has grown stronger, built on trust and shared successes. At OMC Claims, we take pride in working closely with brokers like Dylan to ensure their clients receive the best possible service and outcomes in challenging claims situations.
If you’re a broker committed to providing your clients with exceptional claims support, contact me at 0867835099 or rob@omcclaims.ie. I’d love to discuss how OMC Claims can strengthen your client offering and ensure the best outcomes for your client.
