1800 29 39 40


Escape of Water – Large Retailer

Case Study 2


What Happened?

In July 2013 Clery & Co. of Dublin [Clery’s], the long established department store, suffered widespread damage as a result of a serious escape of water from a mains supply pipe, located at the upper level of the premises. The internal fabric of the building alongside fixtures, fittings, and stock required repair, replacement or renewal.

How Did We Help?

Clery’s and its parent company, Gordon Brothers, quickly understood that they required claim experts who would fight for their entitlements and create space and a pathway for them to execute their ambitious reinstatement project within extremely tight timelines. Following our appointment, we successfully negotiated a package of measures with the Insurer that provided capital to fund the repairs and, in turn, securing the immediate cash-requirements of the business. This allowed Clery’s and their skilled Design Team of project managers, engineers, architects and surveyors, to concentrate their efforts, fully, on what was to become a major building project in the heart of Dublin City.

The Outcome

Clery’s stated aim was to re-open their doors in time for the traditional ‘Christmas Shopping’ season. The Insured had set Owens McCarthy the task of ensuring that the costs of their audacious reinstatement project were met by their Insurer. We managed the claim on a daily basis, very often from the site itself, ensuring that a full communication line between Insured and Insurer remained open at all times. Our innovative approach to Major & Complex Loss assessing was critical in delivering the client’s ambitious target. Ultimately, the outrageously tight timelines were achieved with happy customers flocking back to the store in November 2013.