Key Insights from the OMC Claims Roadshow 2024

Last week’s OMC Claims Roadshow brought together partners, clients, and industry experts for a day full of insights and real-world stories. From the challenges of business interruption claims to the personal impact of Special Olympics Ireland, the day highlighted what OMC Claims are all about: supporting our clients, our partners, and our community. Here are the key takeaways:

Building Strong Broker Partnerships:

Liam Ryan, our MD, began by emphasising the importance of OMC Claims’ collaboration with brokers to deliver positive outcomes for clients. He highlighted how we work to make the claims process as straightforward as possible, acting as a reliable partner when it’s needed most. Liam’s message was clear and resonant: we hold our broker partnerships in high regard and are genuinely grateful for the trust they place in us. By working closely together, we aim to enhance the client experience and ensure our broker partners feel supported and confident in the service we provide at every stage.

Fexco’s Backing of OMC Claims:

Neil Hosty, CEO of Fexco Group, spoke about how OMC Claims has become a key focus for Fexco, with significant resources and energy invested in our growth. He also shared his personal experience using OMC Claims after unexpected water damage to his home, highlighting the value of fast, dependable service when things go wrong. Neil described the uncertainty and vulnerability he felt when facing serious water damage and how OMC Claims’ response reassured him, resolving the issue in a professional and effective manner. Fexco’s support underscores a strong commitment to enhancing the client experience and elevating standards in claims handling.

Ethics and Standards in Claims:

John O’Donoghue discussed the critical role of ethics in claims handling and the ways CICA upholds these standards. He highlighted how maintaining transparency and fairness isn’t just about compliance; it’s about building trust and doing right by our clients, which is central to our work at OMC Claims. John’s session reinforced that ethical practices ensure that clients feel respected and valued, especially during challenging times. He emphasised that adhering to these principles helps create a reliable and reputable claims process, strengthening our relationships with both clients and industry partners and underscoring our commitment to high standards in every claim we handle.

Business Interruption in practice:

Our Head of Major and Complex Loss, Declan Feely, provided a deep dive into business interruption claims, blending expertise with a relatable approach that kept the room engaged and informed. Declan demonstrated the dedication and tenacity he brings to every case, showing the skill and commitment he applies on behalf of clients facing complex claims. His insights and explanations underscored not only his mastery of the subject but also his unwavering commitment to achieving results. Clients who have Declan on their side gain a relentless advocate whose career is marked by a proven record of success, tackling even the most challenging claims with focus, determination, and exceptional expertise.

Inspiration from Special Olympics Ireland:

To close the day, John Keating, a double Olympian and Special Olympics Ireland athlete, shared his inspiring journey, illustrating the profound impact of sport in building confidence, resilience, and personal growth. His story highlighted how dedication and perseverance in athletics can empower individuals to overcome obstacles in all areas of life. Additionally, our MC, Jim Flannery, received a heartfelt surprise thank-you from Special Olympics Ireland for his ongoing fundraising efforts throughout the year. This recognition reminded everyone of the powerful difference that community support and collective efforts can make, reinforcing the importance of giving back and staying connected to the causes that uplift those around us.

Thank you to everyone who joined us and helped make this event a memorable one! The stories, insights, and expertise shared throughout the day highlighted the values at the heart of OMC Claims—dedication, professionalism, and a true commitment to supporting our clients and community. Each speaker reminded us of the important role we play in guiding clients through challenging times, demonstrating the strength, expertise, and empathy that define our team.

We look forward to keeping these conversations going and welcome the chance to connect with our partners and clients. If you have any questions or would like to learn more about how we can help, any member of the OMC Claims team is happy to assist—please don’t hesitate to reach out through our Contact Us page.

And don’t forget, our competition for a two-night stay at the beautiful Portmarnock Resort is still open! To enter, simply post a photo of the ‘bee hotel’ we gifted at the event on LinkedIn, follow OMC Claims, and tag us in your post. We can’t wait to see your entries and will be announcing the lucky winner soon!

OMC Claims, November 10th, 2024.